Question 1

How does the rental process work?

Accepted Answer

To rent a camera, simply browse our selection online here. Once you've found the camera you need, select your rental period and proceed to submit the rental form here. We'll require some basic information and a deposit for some equipment, and you'll be all set to pick up your rental once our staff contact you!

Question 2

What documents do I need to rent a camera?

Accepted Answer

For first time renter, you'll need a valid government-issued photo ID, such as a driver's license or NRIC, we may also require your recent bill statement (phone bill, credit card bill) for additional verification.
For subsequent rentals we will not require any verification, you are however still subjected to any form of verification if required by our staff.

Question 3

How long can I rent a camera for?

Accepted Answer

Our rental periods vary depending on the camera and your needs. We offer daily, weekly, and monthly rental options to accommodate different projects and durations.
Speak to us directly here if you have any long term rental plans, we will try our best to accommodate to your request!

Question 4

Do you provide technical support for rented cameras?

Accepted Answer

Absolutely! Our team is here to help with any technical questions or issues you may encounter during your rental period. Feel free to reach out to us via Whatsapp here! 
We will try out best to get back to you within 1 hour during working hours, please expect a delay if you run into any problems after our working hours but we will still try our best to get back to you ASAP!

Question 5

What is the operating hours and when should I collect and return my equipment?

Accepted Answer

Renticulous operating hours:
Weekdays (Monday - Friday)
10:30am - 7:00pm
Weekends (Saturday - Sunday)
11:00am - 5:00pm

Collection: 
One day before start of rental date
Weekdays: 4:00pm - 7:00pm
Weekends: 3:00pm - 5:00pm

Return: 
One day after end of rental date 
Weekdays: 10.30am - 2:00pm
Weekends: 11:00am - 2:00pm

Location: 6 Ubi Road 1 Wintech Centre #02-03

Question 6

Can I extend my rental period?

Accepted Answer

Yes, you can extend your rental period, subject to availability. Just give us a call or Whatsapp us at least 24 hours before your current rental period ends to arrange an extension. Please refer to our T&C for more information regarding extension charges.

Question 7

Is there any Insurance covered for the equipment?

Accepted Answer

Unfortunately we do not provide any insurance during the rental of our equipment. For a peace of mind during overseas travels, we recommend to get travel insurance to sufficiently cover the rented equipment. Do take note that you are fully accountable for any loss or damage to the rented equipment.

Question 8

What happens if the camera gets damaged during my rental?

Accepted Answer

In the event of accidental damage, please notify us immediately. Depending on the extent of the damage, you may be responsible for repair or replacement costs, as outlined in our rental agreement.

Question 9

Do you require deposit for your rentals?

Accepted Answer

We generally do not require a deposit for our equipment rental, we do however might require deposit for higher risk rental such as drone rental. Our staff will assist you regarding the payment and deposit (if any) before any confirmation.

Question 10

Can I reserve a specific camera in advance?

Accepted Answer

Yes, you can reserve a specific camera in advance, subject to availability. We recommend booking early to ensure the camera you need is available for your desired rental period.

Question 11

Do you offer delivery and pickup services?

Accepted Answer

Yes, we offer delivery and pickup services for an additional fee within our service area. Please contact us for more information and to arrange delivery/pickup for your rental. Alternatively you can also submit a rental form here indicating your interest in delivery, our staff will contact you shortly along with a quotation for the delivery.

Question 12

What cleaning and maintenance procedures are in place between rentals?

Accepted Answer

We have strict cleaning and maintenance procedures in place to ensure that all rental equipment is thoroughly inspected, sanitized, and maintained between rentals, adhering to the highest standards of hygiene and safety.

FAQ